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WISHLIST CHECKOUT

ENJOY $10 OFF YOUR ORDER

WHEN YOU SUBSCRIBE TO OUR NEWSLETTER

FAQ

Registration & Sign In

1.How do I register for an account with Athena e-shop?

It’s easy to be a member. All you need is your email address.

Simply click on the ’SIGN IN’ link on the top right corner of the page and you will be directed to the login page. Click on the register button under ‘For New Customers’ and fill in your details as per required.

You can also sign up with your Facebook or Google account.

2.What happened if I forgot my password?

Just click on the ‘ Lost your password ‘ Please enter your username or email address. You will receive a link to create a new password via email.

3.How would I be able to update my information?

There is a ‘USER PROFILE PAGE’ and you could update whichever relevant information once you’ve login to your account.

 

Online Purchase

1.What should I do if I wish to do an online purchase?

Sign in as a guest where you would need to fill up relevant information of yours upon each time you purchase goods from Athena

OR
Register yourself for an online purchase account and login to your account every time you visit Athena e-shop.

Simply select the products with your intended quantity you wish to purchase by clicking

to the Wish List and follow by ,

and

Continue to shop for more products if you wish to, or simply click on your shopping cart icon to conclude the sales and proceed for payment.

 

2.If I had selected a wrong item, how do I undo my selection?

If you have not checked out, click on the View -cart icon on the top right hand corner and click on the REMOVE button, proceed to either:

However, if you have concluded your shopping cart and proceeded to payment, no changes can be made.

 
3.Can I cancel my order after the purchase?

Once your order has been finalized and payment has been processed, no further changes can be made.
As such, Athena would like to advice all our customers to carefully select your items before proceeding for payment.

 
4.What if the product I wanted to get is out of stock?

Simply click into the Stock Inquiry link ‘LINK’ and kindly list down the product/products that you wished to purchase but are currently out of stocks.

Our personnel will be contacting you after to inform you on when and where the product(s) will be available.

5.How do I pay for my online purchase?

We accept payment via Paypal, Visa, AE, Master, or Nets

For credit card user:

  1. Make sure you double check your selection at the Shopping Cart.
    b. Re-confirm your delivery and contact details.
    c. Select your payment mode (Visa Credit , AE Card, MasterCard).
    d. Fill in the necessary details accurately to finalize the payment.

 

6.How do I know whether my payment has gone through?

Once your payment has been successfully processed, you will be directed over to a page to notify you of such.

After that, you will also receive an email from Athena to confirm that your payment has been received.

You will receive another email later stating that your order has been packed and dispatched, with the consignment note number and a URL to track your delivery status. [check if website has the process]

 

Stock Delivery

1.What if I wanted the products to be delivered overseas?

We regret that we are only able to deliver our goods within Singapore at this point.

 

2.How long would I need to wait for my order to arrive?

Athena strive to deliver your purchases within 3-5 working days. Orders are delivered by courier service, Mondays – Fridays, excluding weekend and public holidays.

3.How would I be able to track my delivery status?

Once we have packed your goods, you will receive an email to inform you that your order has been dispatched.
The consignment note as well as URL to track your parcel’s journey will be included in the email.

 

4.What if there is no one to receive my parcel when it arrives?

A collection coupon will be placed in your mailbox should there be no one at home.

Simply visit the collection center, with the address listed on the collection coupon to collect your goods. If no one is usually at home,

We advise you to key in your office address under your shipping detail during checkout or you can preset this during account registration.
 

Promotion T&C

1. Discount Coupon Code Promotion is limited to one (1) per Account.

2. Valid within the following month of News Letter Subscription date.

3. Cannot be used in conjunction with any other promotion.

4. Applicable while stocks last.

5. eVoucher is not exchangeable for cash, other forms of discounts, vouchers, offers, credit card offers and member discount.

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